Please click here if you would like additional information
ProServe Professional Grade Services from Oxford Instruments
We have a long tradition of professional customer service, supported by our global network of offices and distributors.
We pride ourselves on offering the support that you need.
- Warranty Service Levels
- Service Contracts
- MRI Service Contracts*
- Cryo-pump Refurbishment and Service
One stop shop service - let us become your service department !
- Continuously enhanced services via user feedback
- Customer Centric - one of Oxford Instruments' core principles
More details of our support capabilities
Benefits
Lower Operating Costs
- Field Engineers are carefully selected from highly qualified candidates, receive extensive factory training and have access to application engineers, continuation engineering and product development
- Field Engineers are a stable resource for users. The typical Field Engineer has been with Oxford Instruments in excess of four years, developing a depth of training and breadth of experience to expertly and efficiently resolve operational issues
- Field Engineers are strategically located to provide timely, cost effective services
Software
- Updates - includes bug fixes and minor enhancements
- Upgrades - includes major enhancements and/or additional functionality
Genuine Oxford Instruments Replacement Parts
- All replaced components meet Oxford Instruments' most stringent and current criteria for quality and reliability
- Continuous improvement - replacement parts are equal or superior to original components and meet or exceed latest current manufacturers' specifications
- Replacement parts are stocked at multiple locations globally, assuring timely availability
Special Tools - Test Equipment - Diagnostics
- Oxford Instruments possesses all the proprietary and special resources necessary to minimise time required for maintenance activities and optimise product performance
Sole Source
- Oxford Instruments manufactures, sells and services the equipment it provides, as well as the consumables necessary to achieve optimum results
* USA only